Bali Family Vacation
Last Updated: October 19, 2026
Welcome to Bali Family Vacation. These Terms and Conditions govern your access to and use of our website, services, and tour booking facilities.
By accessing our website, submitting a booking inquiry, or confirming a reservation with Bali Family Vacation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Please read them carefully before making a reservation.
1. About Bali Family Vacation
Bali Family Vacation provides travel-related services in Bali, Indonesia, including:
- Private transportation and car rental with a driver.
- Airport pickup and drop-off services.
- Private sightseeing tours and customized Bali tour itineraries.
- Family-friendly travel arrangements.
- Other tourism and transportation services offered through our website.
Our services are subject to availability, operational conditions, and the specific arrangements confirmed with each customer.
2. Website Use
By using this website, you agree to:
- Provide accurate, complete, and up-to-date information when submitting inquiries or booking requests.
- Use the website only for lawful purposes.
- Avoid activities that may damage, disrupt, or interfere with the website or its functionality.
- Refrain from submitting false, misleading, fraudulent, or unauthorized booking requests.
- Respect the intellectual property rights of Bali Family Vacation and other website users.
We reserve the right to restrict or suspend access to the website if we reasonably believe that these Terms and Conditions have been violated.
3. Booking and Reservation
3.1 Booking Requests
Customers may submit booking requests through our website, contact forms, email, WhatsApp, or other communication channels made available by Bali Family Vacation.
A booking request is an inquiry and does not automatically constitute a confirmed reservation.
3.2 Booking Confirmation
A reservation will be considered confirmed only after the relevant service details have been agreed upon and written confirmation has been provided by Bali Family Vacation through an authorized communication channel.
Confirmation may include:
- Customer name and contact information.
- Tour or transportation service selected.
- Travel date and pickup time.
- Pickup and destination locations.
- Number of passengers.
- Agreed price and payment arrangements.
- Any additional services or special requests.
Customers are responsible for reviewing the confirmation and promptly notifying us of any incorrect information.
3.3 Customer Information
Customers must provide accurate information, including their name, email address, phone number, hotel or villa address, number of participants, and intended travel date.
Incorrect or incomplete information may affect the delivery of our services and may result in delays, additional charges, or the inability to provide the requested service.
4. Prices and Payments
4.1 Pricing
Prices are communicated through the applicable tour page, quotation, booking confirmation, or direct communication with our team.
Where a price is not displayed on the website, customers may contact us to request a quotation.
The final price will depend on the selected service, itinerary, duration, number of passengers, pickup location, and any additional requirements.
4.2 Payment Terms
Payment methods, deposit requirements, payment deadlines, and the remaining balance, if applicable, will be communicated before the booking is finalized.
Customers must follow the payment instructions provided in their booking confirmation.
A reservation may be released or cancelled if the required payment is not received within the agreed timeframe, subject to the applicable booking terms.
4.3 Additional Charges
Additional charges may apply to services or expenses not included in the original quotation, such as itinerary changes, extended service hours, additional destinations, entrance tickets, parking, tolls, or other optional services.
Any applicable additional charges should be communicated to the customer before they are incurred, wherever reasonably practicable.
5. Cancellation, Rescheduling, and Refunds
5.1 Cancellation by Customers
Customers who wish to cancel a confirmed booking must contact Bali Family Vacation as soon as possible through the communication channel used for their reservation.
Cancellation fees, refund eligibility, and applicable deadlines will be determined by the cancellation terms communicated before booking confirmation.
Customers are encouraged to review these terms carefully before making payment.
5.2 Rescheduling
Requests to change a booking date, pickup time, itinerary, or service must be submitted as early as possible.
All changes are subject to availability and operational feasibility. Additional charges may apply if the requested changes increase the cost of the service.
5.3 Refunds
Refunds, where applicable, will be processed according to the agreed cancellation and refund terms.
Processing times may vary depending on the payment method, financial institution, and payment service provider.
Any applicable non-refundable charges must be disclosed to the customer before the booking is confirmed.
5.4 No-Show Policy
A customer who fails to arrive at the agreed pickup location or meeting point at the confirmed time without prior communication may be considered a no-show.
The applicable waiting period, cancellation consequences, and refund eligibility will follow the terms communicated in the booking confirmation.
6. Tour Itineraries and Transportation Services
6.1 Itinerary Arrangements
Tour itineraries are arranged based on customer preferences, the selected package, and the agreed schedule.
Actual travel times may vary due to traffic congestion, weather conditions, road closures, local ceremonies, public events, or other circumstances beyond our reasonable control.
6.2 Itinerary Changes
Bali Family Vacation may recommend or implement reasonable itinerary adjustments when necessary for safety, operational feasibility, or circumstances beyond our reasonable control.
Where a significant change is necessary, we will make reasonable efforts to inform the customer and discuss suitable alternatives.
Any material price adjustment or refund arising from a significant change will be handled in accordance with the confirmed booking terms and applicable law.
6.3 Pickup and Drop-Off
Customers must provide an accurate pickup address and remain reachable through the contact details provided during booking.
Customers should be ready at the agreed pickup location at the confirmed time.
Additional waiting time, changes to pickup locations, or delays caused by inaccurate customer information may affect the service schedule and may incur additional charges where previously disclosed or agreed.
6.4 Passenger Safety
All passengers must follow reasonable safety instructions provided by the driver or service personnel.
Customers must not engage in conduct that endangers themselves, the driver, other passengers, or property.
Smoking, illegal activities, and the transportation of prohibited or dangerous items may be restricted or prohibited during transportation services.
Parents and guardians are responsible for supervising children under their care and communicating any applicable child safety seat requirements before the trip.
7. Customer Responsibilities
Customers agree to:
- Arrive at the designated pickup location on time.
- Provide accurate travel and contact information.
- Treat drivers, staff, and other service personnel respectfully.
- Comply with applicable Indonesian laws and local regulations.
- Take reasonable care of vehicles, equipment, and other property.
- Inform us in advance of special requirements, including mobility assistance or child safety arrangements.
- Pay any agreed charges arising from additional services or damage caused by their negligent or intentional actions, where legally applicable.
Bali Family Vacation reserves the right to refuse or discontinue a service when necessary to address serious safety concerns, unlawful conduct, or material breaches of the agreed booking conditions, subject to applicable law.
8. Third-Party Services
Certain services, activities, attractions, entrance tickets, or other travel arrangements may be provided or operated by independent third-party businesses.
Where third-party services are involved, their applicable terms, safety requirements, availability, and operating conditions may also apply.
Bali Family Vacation will make reasonable efforts to communicate relevant third-party conditions to customers. Nothing in these Terms and Conditions excludes responsibility that cannot lawfully be excluded.
9. Force Majeure
Bali Family Vacation shall not be responsible for delays or failure to perform services to the extent caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather and natural disasters.
- Volcanic activity or other natural hazards.
- Government restrictions or emergency measures.
- Road closures, traffic disruptions, or public disturbances.
- Public health emergencies.
- Other unforeseen events that materially affect the delivery of services.
We will make reasonable efforts to inform affected customers and discuss alternative arrangements where practicable.
Any rescheduling, cancellation, or refund arising from such circumstances will be handled in accordance with the confirmed booking terms and applicable law.
10. Limitation of Liability
Bali Family Vacation will exercise reasonable care in providing or arranging the services described in the relevant booking confirmation.
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability for fraud, willful misconduct, negligence where liability cannot lawfully be excluded, or any other liability that cannot be excluded under applicable law.
Customers are encouraged to obtain appropriate travel insurance covering medical expenses, personal belongings, travel disruptions, and other risks associated with their trip.
11. Intellectual Property
Unless otherwise stated, all content on this website, including text, photographs, graphics, logos, designs, and other materials, is owned by or licensed to Bali Family Vacation.
You may access and use the content for personal, non-commercial purposes.
You must not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by applicable law.
12. Privacy and Personal Data
Bali Family Vacation may collect personal information when customers browse the website, submit inquiries, or make reservations.
Such information may include:
- Full name.
- Email address.
- Phone number or WhatsApp contact.
- Hotel or villa pickup location.
- Number of passengers.
- Travel dates and booking preferences.
- Other information voluntarily provided through our forms or communications.
We use this information to respond to inquiries, prepare quotations, manage reservations, coordinate services, communicate with customers, and fulfill applicable legal obligations.
Where necessary to provide the requested service, relevant information may be shared with authorized service providers or business partners.
We will handle personal information in accordance with our Privacy Policy and applicable Indonesian personal data protection laws, including Law No. 27 of 2022 on Personal Data Protection.
For further details about the collection, use, storage, and protection of personal information, please refer to our Privacy Policy.
13. Website Accuracy and Availability
We make reasonable efforts to ensure that the information on this website is accurate and up to date.
However, tour descriptions, photographs, itineraries, service availability, and other website content may change from time to time.
We do not guarantee uninterrupted website availability or that all information will always be free from errors.
Any material differences affecting a confirmed booking will be addressed in accordance with the applicable booking terms and relevant law.
14. Links to Other Websites
Our website may contain links to third-party websites for additional information or convenience.
Bali Family Vacation does not control all third-party websites and is not responsible for their content, security, privacy practices, or terms of use.
Customers should review the applicable terms and privacy policies before using third-party websites.
15. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by the laws of the Republic of Indonesia.
If a dispute arises in connection with our website or services, the parties agree to make reasonable efforts to resolve the matter amicably through direct communication.
If the dispute cannot be resolved amicably, it may be referred to the competent authorities or courts in accordance with applicable Indonesian law.
Nothing in this section limits any mandatory consumer rights or legal protections available under applicable law.
16. Changes to These Terms and Conditions
Bali Family Vacation reserves the right to update or amend these Terms and Conditions from time to time.
Any updated version will be published on this website with a revised “Last Updated” date.
Unless otherwise required by law, changes to website terms will not retroactively alter an existing confirmed booking without an appropriate legal basis or agreement.
Customers are encouraged to review this page periodically.
By using our website or confirming a booking with Bali Family Vacation, you acknowledge that you have read and understood these Terms and Conditions.
Thank you for choosing Bali Family Vacation. We look forward to helping you enjoy a comfortable and memorable experience in Bali.
